Frequently asked questions

Q: How to make a booking with FriendzTravel?

Ans: Booking the flight for your desired destination is really short and simple. All you have to do is visit www.friendztravel.co.uk and use our filters to find the best flight possible on the date you have chosen to travel. If you find any problem in searching your flight destination or have any further query before booking a flight, you can call us at one of our executive for assistance on 0208-004-2111.

Q: How do I get to know if my booking is confirmed?

Ans: As your booking is confirmed, you will receive an e-mail from us containing all the details either in your inbox or in the spam box within 4 hours. Still, if you do not find the confirmation mail, please contact us.

Q: Will there be any charges of booking my flight tickets from phone?

Ans: No. friendztravel do not charge anything to book over the phone.

Q: I have not received my tickets yet. What is the procedure to get the tickets as soon as possible?

Ans: The mode you opt for your ticket delivery is the subject of uncertainty. If you have selected e-ticket then you can get your ticket from the airline desk at the airport where you will be required to show the necessary documents along with confirmation mail in printout.

Q: What is the procedure of getting an E-Ticket?

Ans: You can go for an E-ticket while booking your flight with FriendzTravel and you will get one as soon as possible. E-Ticket are more effective and secured in terms of misplace, torn apart or lost.

Q: Where can I find my terminal and airline details of flight?

Ans: All the necessary details are visible in the confirmation e-mail including terminal, air carrier, seat number and time of departure. Still if you find any problem, please contact us with the reference number of your booking.

Q: How can I transfer my ticket on someone else's name?

Ans: Change of name on a flight ticket is not possible; however you can cancel that particular ticket and book another one on the respective person's name which will be issued with the changed names.

Q: What is the age criteria for Infant and Children?

Ans: Infants: 0-1 years till the entire period of travel.

  1. Children: 2-11 years till the entire period of travel.
  2. Please note that infants are not allocated with a seat and must travel on the lap of an adult.

Q: How can I reconfirm my flight status?

Ans: You can contact directly to the airline 72 hours prior of departure to reconfirm your flight status.

Q: What are the documents required to receive tickets from ticket counter on the airport?

Ans: You will be required to present a an official form of Identification i.e. Driving License, Passport etc. along with the printout of your booking confirmation and the debit/credit card from which you have booked your ticket.

Q: What are the payment methods you use for charging the ticket booking amount?

Ans: We charge the amount of flight booking through :

  1. Credit/Debit card payment
  2. Bank transfer
  3. Cash payment into Bank
  4. For outside UK issued Cards (Debit/Credit) we require card holder documentation to process booking.

Q: How will I get to know if I have charged for meals or not?

Ans: If you have asked for meal during flight and have given your meal preferences at the time of booking, all such details will be mentioned at the confirmation mail you will receive.

Q: Why am I being asked for additional information after completing my booking?

Ans: For security reasons, we reserve the right to collect additional information about the client. In this case, we will contact you by email or phone and ask you to send us a copy of your ID as well as a copy of the credit or debit card used to make the booking.