Last updated: 03-11-2025

The information provided on this website is published in good faith and is intended solely for general informational purposes related to travel. While FriendzTravel.co.uk endeavours to ensure that all information, prices, and travel deals displayed on this website are accurate and up to date, much of the content is supplied by reputable third-party travel partners and suppliers.

Due to the dynamic nature of the travel industry, including frequent changes in airfares and availability, prices and offers may vary or be withdrawn at any time without prior notice.

Although we take reasonable steps to ensure that all information provided is correct, FriendzTravel.co.uk accepts no responsibility or liability for any loss, damage, or inconvenience caused as a result of reliance on the information contained on this website or via any linked sites. Users are advised to verify all details directly with the relevant travel provider before making any booking or commitment.

Discount Policy

At FriendzTravel.co.uk, our goal is to deliver the best possible value and travel deals to our customers. All promotional offers and discounts are subject to prevailing market conditions, including booking dates, travel duration, seat availability, and blackout periods.

Please note that promotional and discounted prices may change at any time without notice, depending on airline pricing, demand, or seasonal fluctuations.

If you claim a discount or promotional offer, our customer support team will verify your booking details before applying the discount. Some offers may be destination-specific, limited-time, or subject to additional terms and conditions.

Our mission is to maintain transparency in pricing, help customers achieve genuine savings, and provide competitive airfares for every traveller.

Price Match Promise

We want you to book with confidence. FriendzTravel.co.uk guarantees that you will always receive the best available price on your flight booking with our Price Match Promise (PMP).

If you find a lower fare (including all taxes and fees) for the identical flight itinerary on a major UK online travel agency’s website within 24 hours of booking with us, we will:

• Refund the difference, or
• Cancel your booking and issue a full refund, at your discretion.

This is our assurance for your complete peace of mind.

Frequently Asked Questions

What qualifies as the “same itinerary”?

This means that every detail of the booking must be identical, including the airline, flight number, travel dates and times, route, class of travel, and number of passengers.

What does “offered and available for booking” mean?

The lower fare must be publicly available for immediate booking at the time you contact us. Our customer service team will verify this before processing your claim.

What is a “major OTA competitor”?

For our Price Match Promise, this includes well-known online travel agencies such as Expedia, Opodo, Priceline, Orbitz, Travelocity, or other publicly accessible UK-based travel websites.

How do I submit a Price Match claim?

To request a price match, please email support@friendztravel.co.uk within 24 hours of completing your booking. Include:

• Your FriendzTravel.co.uk booking reference
• Details of the lower-priced offer (airline, dates, flight number, passenger count, seat type)
• Supporting evidence (screenshot or direct link)

If your claim is verified, you may choose between:

1. A refund of the price difference, or
2. A full cancellation and refund.

Exceptions

The Price Match Promise does not apply to:

• Membership, reward, or loyalty programme fares
• Corporate, group, or charter rates
• Private, student, military, or government fares
• “Opaque” fares where flight details are hidden until after purchase
• Package or bundled deals (flight + hotel etc.)
• Auction or bid-based pricing
• Any obvious pricing errors or technical issues

How to contact us

You may also call us on 0203 893 8768 with your booking number and full details of the competitor’s offer. Please provide a direct URL or screenshot for verification. Unverifiable or incomplete claims may not qualify for the PMP.

Promo Codes

FriendzTravel.co.uk may issue promotional codes (“Promo Codes”) for use on eligible online bookings or over-the-phone reservations via our customer support centre.

1. Customers are encouraged to subscribe to our newsletter to receive Promo Codes via email.
2. The maximum discount from any Promo Code will not exceed the value of our service or booking fees (up to 70%).
3. Promo Codes are non-transferable, have no cash value, and cannot be exchanged or resold.
4. The Promo Code must be entered correctly in the designated field at checkout to apply the discount. If the code is omitted or invalid, the discount cannot be applied retrospectively.
5. In the event of technical errors preventing the redemption of a code, customers may choose not to proceed with the booking; however, no credit or refund will be offered after the transaction is completed.
6. co.uk reserves the right to modify or withdraw any promotional offer or Promo Code without prior notice.
7. Once withdrawn, a Promo Code becomes invalid and will no longer be accepted by our systems.
8. The final displayed price at checkout (with or without a Promo Code) represents the total amount payable.
9. Promo Codes may, at our discretion, be combined with other ongoing offers.
10. We reserve the right to reject any transaction involving an incorrect or invalid Promo Code, even after a booking confirmation has been issued.