Your use of the Site is governed by the following terms and conditions (the “Terms and Conditions”). By using the Site you irrevocably agree to be bound by these Terms and Conditions exclusively governing your relationship and any transactions with us. If you do not agree with bookings or reservations any part of these Terms and Conditions, you are not authorized to use the Site or make any through our call centre agents. We reserve the right to change these Terms and Conditions at any time with effect from the date such changes are posted on the Site or such other date as we may specify at our sole discretion and without prior notice. Your continued use of the Site following the posting or coming into effect of changes to the Terms and Conditions will mean you accept and are automatically deemed to accept those changes. Please return to this page periodically to review any changes to ensure you are familiar with the latest version of these Terms and Conditions.
Headings used on the Site are inserted for your convenience only and shall be disregarded in particular in construing these Terms and Conditions, our Privacy Policy and/or our Golden Guarantees.
Your comfort and security is very important to us. Friendztravel’s.co.uk servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Chrome, Netscape, and AOL's browser, so that only Friendztravel.co.uk can read a buyer’s personal information.
Shopping online at Friendztravel.co.uk is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Friendztravel.co.uk, you will be on your way to appreciating the convenience and security of shopping from home.
If you pay by credit card you may have additional protection under the Consumer Credit Act 1974 (particularly if you pay more than £100).
If you suspect that your credit or debit card has been misused, you should notify your credit or debit card provider immediately.
Under this guarantee, we will only refund the amount disputed when the dispute results from a fraudulent transaction for purchases made on the Site using Friendztravel and its secure server, only after your debit card or credit card provider has been notified by you and they refused to do so without a lawful reason. The term of "fraudulent transactions" refers to the unauthorized use of a credit or debit card through no fault or participation of your own resulted from purchases made on the Site.
As noted below under the heading “Booking Terms and Conditions“ Friendztravel does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, and activities suppliers (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a “Service Element”).
This means that any contract relating to the provision of any relevant Service Element is between you and the relevant Travel Supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each Travel Supplier will have terms and conditions relating to the Service Element which they supply. Please ensure that you are familiar with the relevant Travel Supplier’s terms and conditions (which should be available from the relevant Travel Supplier, either via their website or on request) as well as our Terms and Conditions before booking with us.
We may also provide links on the Site to the websites of other companies, whether affiliated with us or not.
We cannot give any undertaking that products or services you purchase from Travel Suppliers through the Site, or from companies to whose website we have provided a link on the Site, will be of satisfactory quality or fit for any particular purpose, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory or other rights regarding the Travel Supplier. If you would like information about your legal rights you should contact your local trading standards or citizens advice bureau.
Neither Friendztravel nor any member of our group shall be liable for any failure of Travel Suppliers or companies to whose website we have provided a link on the Site to perform the services or provide the products offered by such Travel Suppliers or companies to whose website we have provided a link on the Site. Friendztravel, in providing travel management services, does not guarantee or insure the services to be provided by any Travel Supplier or companies to whose website we have provided a link on the Site, the financial position of such Travel Suppliers or companies to whose website we have provided a link on the Site or the reimbursement to you from any loss experienced as a result of the financial condition of such Travel Supplier or companies to whose website we have provided a link on the Site.
In the event that a Travel Supplier or companies to whose website we have provided a link on the Site defaults prior to providing the service or product to you for which payment has been made, the sole recourse for refund shall be with the defaulting Travel Supplier or companies to whose website we have provided a link on the Site, from your or their insurance covering such defaults, if any, or from another responsible third party unless such was caused by Friendztravel, in which case the other provisions of these Terms and Conditions will apply.
Except as expressly stated herein, Friendztravel assumes no responsibility for actions relating to services or products beyond the control of Friendztravel or its employees. Friendztravel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier or companies to whose website we have provided a link on the Site. If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at your stop-over or destination point, or causes you to miss a connecting flight on which you hold a reservation, you are entitled to certain remedies from the airline in accordance with EC Council Regulation 261/04 and you should raise this with the airline concerned.
In the event that a Travel Supplier cancels a portion of your Booking (defined below, please see “Booking Terms and Conditions”), we will, provided you contact us within 2 hours from the time the respective Travel Supplier has notified you of such cancellation , try to help you to obtain alternative arrangements. However, neither Friendztravel nor any of our group members will be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations.
Friendztravel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any service or product, which occurs subsequent to payment for such Service Element.
Friendztravel acts as an intermediary that provides value added service to consumers. Friendztravel has no control over and assumes no liability for the actions of the Travel Supplier or companies to whose website we have provided a link on the Site from whom you obtain or contract to obtain services or products.
Once tickets have been issued there may be an administration charge involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BF (Bulk Fare) printed on them and some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
Friendztravel does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on the Site.
All information, commentary and other materials posted on the Site are not intended to amount to advice on which reliance should be placed, may contain errors or inaccuracies. We therefore DISCLAIM all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed of any of its contents.
We aim to update the Site regularly, and may change the content at any time. If the need arises, we may suspend access to the Site, or close it indefinitely. Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material nor do we accept any liability of any kind arising out of any inaccuracy in such material
The information, products, services and material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this provision shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect or restrict in any way our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, wilful misconduct, nor any other liability which cannot be excluded or limited under applicable law.
Friendztravel makes no representation or warranty, express or implied, to you or another person or entity as to accuracy, results, timeliness, completeness, merchantability, or fitness for any particular purpose with respect to the Site or any related or ancillary materials, products, services, or information, whether from us or third parties. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site or any linked website, or your downloading of any materials, data, text, images, video, audio, or other information from the Site or any linked website.
In no event shall our aggregate liability, or that of our providers or distributors, exceed the proportion of total charges set forth in the Booking giving rise to any such liability. which are actually retained by us as our fee for arranging the relevant Booking.
Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services via the Site must be brought within 180 days from:
Your use of the Site shall be at your own risk.
By using the Site, you agree to irrevocably waive any claim against Friendztravel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agree that neither Friendztravel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for:
For the avoidance of doubt (and without limiting the foregoing), Friendztravel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:
|
Category |
Eligibility requirements |
Discount off service fees |
|
U.S Military (traveller and Immediate family*) |
Military e-mail address must be provided |
100% discount off Friendztravel cancellation, refund or ticket change service fees |
|
Bereavement (affecting traveller and Immediate family*) |
Letter from the funeral director is required |
100% discount off Friendztravel cancellation, refund or ticket change service fees |
|
Customers with visual impairments |
Customer must state that he or she has a visual impairment and is unable to use the web site |
50% discount off Friendztravel cancellation, refund or ticket change service fees. |
*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.
Please note: The above CEP only applies to Friendztravel's own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Friendztravel does not control the policies of these airlines and/or other suppliers.
You irrevocably agree to protect and fully indemnify Friendztravel, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents at all times from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought or caused in any way by:
The Travel Suppliers providing travel services for Friendztravel.co.uk are independent contractors and you agree that in the event of a dispute with one of these Travel Suppliers or any third parties to irrevocably release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
Please review our Privacy Policy, which also governs your visit to the Site and which will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use the Site.
We process information about you in accordance with our Privacy Policy. By using the Site, you consent to such processing and you warrant, represent and undertake that all data provided by you is and will be accurate in all respects.
As a condition to use this Site, you warrant that:
Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. Furthermore, Friendztravel reserves it's right to deny access to anyone at our sole discretion, at any time and for any reason, but not limited to, for the violation of the present Terms and Conditions.
Whenever you make use of a feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behaviour. You warrant and undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms and Conditions.
You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
For your convenience, our use of the following terms in these Terms and Conditions shall have the meaning below:
“Service Element” - a singular product listed on the Site that can be booked independently from any other service. (E.g.: car, hotel, flight)
“Booking“ - a contract you enter with the Travel Supplier by using this Site for the purpose of obtaining one or more Service Elements, that has been confirmed by the Travel Supplier's ticketing.
Friendztravel does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
This means that the booking contract is between you and the Travel Supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each Travel Supplier will have terms and conditions relating to the Service Element which they supply. Please ensure that you are familiar with the relevant Travel Supplier's terms and conditions (which should be available from the relevant Travel Supplier, either via their website or on request) as well as our Terms and Conditions before booking with us.
None of the Bookings we make for our customers, whether they are for one Service Element or for more than one Service Element , are "package holidays" defined by the Package Travel Regulations. The flexibility that Friendztravel offers is that you are under no obligation to buy more than one Service Element and each Service Element can be booked wholly independently of the others. When we use the term "Booking" we do so for your convenience and it refers to either the individual Booking for one Service Element or the multiple Bookings you have made at the same time. Please note that each Service Element is subject to a separate Booking, independent of other Service Elements booked at the same time. Where you place a Booking for more than one Service Element, these are not a combination or package.
In order to complete a Booking, the following contractual steps are taken to insure its validity:
When we place Service Elements on the Site we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.
Once you have done so you have made Friendztravel an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking“). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The Friendztravel email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer - we will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract (Booking) is formed when we send your ticket information email to you.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed in your ticket information email.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed.
Please note that once you have completed the booking stage you can only cancel or change the details (such as names or destinations) of your booking at our sole discretion and in accordance with these Terms and Conditions. [If you contact our call centre within four (4) hours of completing the booking stage and provided that is before 8pm local time in London, United Kingdom on the same day you completed the booking stage, we will try to carry out the relevant cancellation, or change.] You may be subject to Friendztravel charges to cover our administration costs. Please see below under "Changes to Flights Already Purchased", "Flight Cancellations", "Human Error or Customer Service Agent's Error", "Itinerary Re-confirmation", "Hotel Reservations Rules and Regulations" and "Changes and Cancellations" for further details.
Please note that the relevant Travel Supplier's terms and conditions may also impose cancellation or other administration charges.
[Any request for cancellation, transfer or change made after 4 hours from completion of the booking stage or after 8pm local time in London, United Kingdom on the same day you completed the booking stage, will be ineffective and will not be carried out unless we decide to do so at our sole discretion (and, again, charges may apply as mentioned above and elsewhere in these Terms and Conditions).]
These Booking Terms and Conditions supersede any of our individual Service Element's terms and conditions set out below. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by these Booking Terms and Conditions. If there is any conflict between terms, these Booking Terms and Conditions will prevail.
We reserve the right to change these Booking Terms and Conditions at any time, with changes automatically taking effect from the date such changes are posted on the Site.
Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting policies and terms and conditions applicable to any individual travel Service Element included in your booking.
All prices are displayed in Pound Sterling (GBP).
You will be charged for the full amount of your selected Service Elements when you place your booking.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for all countries outside of the United Kingdom). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Friendztravel nor any member of our group accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfilment of the above.
Government entry/exit fees may apply, depending on your destination.
These are your sole responsibility and will be additional to your booking charges.
All travellers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
Friendztravel reserves the right to correct errors in any advertised price and, if applicable, to give you an option to either cancel the booking or allow Friendztravel to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
Each Service Element listed in your Booking is provided by the respective Travel Supplier.
Frequent traveller points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Our prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise on your ticket information email or in these Terms and Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidental, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks, incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. Friendztravel accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize Friendztravel and its authorised third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You will be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorised card usage and/or to secure any additional charges. The cardholder must be a traveller listed on your booking.
To protect our customers, we verify with your card provider that the billings address and card verification number you provided to us is accurate and that your payment will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a card that is declined by the issuing company or a travel provider or if, for any reason, the card billing address and/or card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your card, if the transaction is not completed the approval code may block your card for a time period until the bank removes the block.
All offers, prices, and conditions of sale may be subject to:
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
The Site provides links to other websites and resources provided by third parties as a convenience to you. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access other websites you do so at your own risk.
You may link to our home page or to Friendztravel.co.uk, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists and you must not do so for commercial gain.
You must not establish a link from any website that is not owned by you.
The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on the Site other than that set out above, please address your request to support@friendztravel.co.uk
If you have applied for a refund with us, we do not guarantee the time period it may take for the refund to be processed. All refund requests are on REQUEST basis only. Please contact us after 72 hours from making your refund request to re-confirm if the refund request has been processed. Please allow another 60 days to reflect on your credit or debit card after the re-confirmation that the refund request has been approved. Please also refer to the other provisions of these Terms and Conditions, particularly “Changes to Flights Already Purchased”, “Flight Cancellations”, “Human Error or Customer Service Agent's Error”, “Itinerary Re-confirmation”, “Hotel Reservations Rules and Regulations” and “Changes and Cancellations”, for the limitations on refunds.
If at the time of processing your Booking your credit or debit card is declined, we will try to notify you by way of an email message within 3 business days. Your Booking will not be processed if your credit or debit card has been declined. The FARE and any other booking details are NOT GUARANTEED in such circumstances.
Any and all changes made to airline tickets included in your Booking are restricted as well as subject to airline fare rules, whichever is more restrictive. After your Booking is confirmed, date and/or name changes are generally not permitted. Friendztravel does not guarantee, and shall not be responsible for, any Bookings or reservations made or confirmed to you in the event that your Booking has been changed pursuant to customer's request.
When changes are permitted to your Booking a Ticket Exchange fee is charged by us as mentioned below. Please see below under "Flight Cancellations", "Human Error or Customer Service Agent's Error", "Itinerary Re-confirmation" and "Changes and Cancellations" for further details of when changes may be permitted and the conditions attaching to any such changes.
Please note that you may also have to pay the relevant Travel Supplier's fee and any fare difference. Please contact our call centre to determine the total cost of exchanging your airline ticket.
Our Ticket Exchange fees (not including Travel Supplier fees and not including fare difference, all of which will be additional)
Domestic Travel (i.e. within the United Kingdom) up to £50.
International Travel up to £100.
For Compassion Exception policy we charge 50% of applicable fees.
There are new requirements for traveling to or via New Zealand. Starting from 1 Oct 2019, visitors and transiting passengers must have Electronic Travel Authority (ETA) to travel to NZ (valid for 2 years). In addition, NZ visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the same time they request ETA.
Fareportal has a large number of passengers that will be affected by the new requirements. In order to avoid any travel disruptions.We want to proactively notify passengers that they need to visit the following link (no need to contact Fareportal or ANZ). At the same time call center/customer service agents need to be advised of the same.
All airline tickets are fully non-refundable. In certain cases where the airline may allow cancellations, a credit may be available for future ticket purchase with an applicable fee and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such cancellations must be made prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee that any cancellations will be possible. A cancellation fee of up to £100 must be paid to us at the time of cancelling the Booking. We retain the said cancellation fee. The credit will be held for a very limited time period, please ask the agent for the specific date by which you must use this credit. If you do not use this credit by the specified date you will lose the credit amount. When you are ready to make your new Booking, you will have to pay any fare difference, applicable airline fees for that Booking and Friendztravel Ticket Exchange fees. All such changes are governed by the airlines' rules and regulations, Friendztravel does not provide any representations or guarantees on changes or fees.
No additional representation is made for our Ticket Exchange fees except that our customer service agents will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.
By entering your email address, you agree to Friendztravel Terms and conditions, privacy policy and to receive email marketing.
